WebbWater Industry Commission for Scotland WICS We challenge Scottish Water to achieve long-term value and best-in-class levels of service for its customers and communities Our report of Scottish Water's performance, 2024-22 Publications Economic regulation at a crossroads: our approach Alan Sutherland How we build resiliency within WICS WebbWater companies must tell you whether your appointment is in the morning or afternoon, and you can ask for an appointment within a two hour time slot. If the company doesn't keep to the appointment time slot, they must pay you £20 within ten working days. If they don’t pay you on time you can claim an additional £10 payment within three months.
Water Redress Scheme Wessex Water
WebbOfwat complaints contacts Call General Enquiries on 0121 644 7500 Email General Enquiries on [email protected] Tweet Ofwat Related Companies Cholderton and District Water Company Comments Use this comments section to discuss problems you have had with Ofwat, or how they have handled your complaints. WebbThe steps you must take before submitting a complaint Step 1. The customer makes a complaint to the company directly and if the company isn’t able to resolve the dispute the matter is referred to CCW for mediation and/or investigation. All cases relating to household consumers must go first to CCW before moving to the next stage of the … brenda smith artech
Complaints and disputes we cannot deal with - Ofwat
WebbOfwat will publish an annual league table of the overall annual C-MeX scores, and a separate net promoter score, for all companies. Each company can receive … Webbexisting Charging Guidance to Ofwat for relevant undertakers, which the UK Government produced in 19991. 1.3. Section 144ZE of the Water Industry Act 1991 provides powers for the Welsh Ministers to give guidance to Ofwat, relating to the rules as to the charges that may be imposed by relevant undertakers in areas wholly or mainly in Wales. WebbFor a full list of what complaints OFWAT can handle, go to: www.oftwat.gov.uk. If you need more help Other useful information CCWater 23 Stephenson Street Birmingham … brenda smith attorney